This Privacy Policy explains how Ermak Capital Real Estate L.L.C. (operating as KEYStoCASH.ae and referred to below as “KEYStoCASH,” “we,” “us,” or “our”) handles personal information in connection with this website and property enquiries.
We are based at Empire Heights Tower A, Office 1301, Business Bay, Dubai, United Arab Emirates. For privacy questions or requests, email [email protected] or call +971 52 331 6833.
Information we may handle
This website does not currently offer user accounts, an online checkout, or a web enquiry form. If you contact us, you may share information such as:
- Your name, phone number, email address and preferred contact method.
- Property location, type, ownership details, Title Deed or Oqood, floor plan, payment plan, photographs and other information or documents you choose to send for an evaluation.
- Messages and information needed to respond to your enquiry or discuss a potential transaction.
- Basic technical information that a hosting or security provider may record when delivering or protecting a website, such as the time of a request, browser type, device information, and IP address.
Only share information about another person, or documents containing their details, if you are authorised to do so. Do not send passwords, payment-card details, or other information that is not needed for a property enquiry.
How we use information
We use information to respond to your enquiry, review the property information you provide, communicate about a potential purchase or related service, maintain appropriate business records, protect our systems, and meet applicable legal or regulatory requirements. We do not use this website to send promotional email campaigns.
We process personal data only where there is a basis for doing so under applicable law. This may include your consent or an exception permitted by law. Where we rely on consent, you may withdraw it. This does not affect processing already carried out or processing that may continue on another lawful basis.
When information may be shared
We may share relevant information with our personnel and service providers who help us operate the website, respond to you, assess a property enquiry, maintain records or provide professional services. We may also disclose information to a competent authority when required by law, or where reasonably necessary to protect legal rights, safety or security. We do not sell personal information.
If you contact us through WhatsApp, email, telephone or another third-party service, that provider will handle the communication under its own terms and privacy policy. Some images on this website are delivered from third-party servers; those providers may receive technical connection information needed to serve the image.
Storage, retention and transfers
We keep information only for as long as reasonably necessary for the purposes described above, including responding to an enquiry, handling a potential or completed transaction, meeting record-keeping obligations, and establishing or defending legal claims. The appropriate retention period depends on the nature of the information and the circumstances.
Our contact and technology providers may process information inside or outside the UAE. Where applicable, we take steps required by UAE law for such processing or transfers. A provider you choose to contact directly may also process information under its own arrangements.
Security and your choices
We take reasonable steps to protect information we handle. No website, email, or messaging service can be guaranteed to be completely secure, so please use care when sending documents and choose a channel you are comfortable with.
Subject to applicable law, you may ask what personal data we hold about you, request correction of inaccurate data, or ask us to restrict or stop processing it. You may also withdraw your consent where it is the basis for processing. Contact us using the details above; we may need to verify your identity before responding. You may also raise a concern with the competent UAE authority.
Children
This website is intended for property enquiries by adults and is not directed to children under 13. Please do not submit a child’s personal data through this website or our contact channels. If you believe such information has been sent to us, contact us so we can review it and respond under applicable law.
Changes to this policy
We may update this Policy when our website, services or legal obligations change. The “Last updated” date above identifies the latest version. The applicable version will be posted on this page.
This is a general website privacy notice. The handling of information for a particular property transaction may also be described in separate transaction documents.
UAE privacy information
For background on UAE personal data protections, see the UAE Government’s data protection laws overview and Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.